Client Services Director

Job description

About INDG

At INDG we develop technology that enables engaging, hyper-realistic digital product experiences. Our goal is to make "every product playable", by combining the science of technology with the artistry of computer-generated content. Our offices are in Amsterdam, Bucharest and New York. Clients include Adidas, Yamaha, Ralph Lauren, Electrolux, and Philips.

Our CG artists, interactive designers, and developers focus on creating virtual versions of our clients' products, so lifelike it feels like you could reach out and touch them. Yes, at INDG we geek out to sexy technology like 3D modeling and AR, but behind the bits and bytes is an obsessive drive to design sophisticated technology and software solutions. At INDG we believe our clients deserve the best service we can deliver. 

 

A well-performing Client Services Director should have specific and thorough knowledge of our clients' business as well as the market they operate in. Your main focus will be on extending our current market share with impressive clients within the Consumer Product sector. You will drive new business while bringing the existing relationships with current clients to new levels

 

What you’ll do

The Client Services Director is responsible for not only the management of our existing high-profile accounts but also for the development. With your experience, you’re able to demonstrate the breadth and depth of knowledge but also align our solutions to client business objectives and initiatives. You’ll have a complete overview of projects of our clients where you’ll monitor progress and completion whilst maintaining a complete helicopter view. The company's future growth really depends on establishing proactively strong professional relationships and credibility with business executives in each specific account. In order to deliver, you’ll work closely with the rest of the sales team, marketing, project management, and senior management to create leverage across departments.

 

Responsibilities

  • Develop and manage the existing accounts of our top clients within the consumer products market
  • Educate clients in our offerings
  • Improving relations with high-potential clients in order to progress these accounts to the size of a key account
  • Keeping an overall view on projects of our clients where you will monitor progress and completion while maintaining a Helicopter view
  • Proactively establishing strong professional relationships and credibility with business executives within the industry

Requirements

About you

  • High EI and people skills, you’re a great listener, you’ve never forgotten your client’s son’s birthday and you’ll never think twice to hold the door open for the office cleaner
  • You're a true specialist and a master of knowledge within your industry. You truly care about creativity and technology and can demonstrate what staying up to date with industry trends really means
  • With your experience, you have excellent strategic prospecting skills. You know your market inside out and when the right time to nurture and build those relationships, even when leads go cold

What we offer 

With the role being located in the heart of Amsterdam, our environment and our creative space are very important to us.

  • A competitive salary 
  • Paid annual leave
  • Get fit schemes
  • Healthcare discount
  • Free fruit, snacks, coffee, beer provided (including vegan/vegetarian options)
  • 4-day catered lunch scheme option to opt in or out
  • Dinner options each evening those staying later than working hours
  • Friday socials beer and pizza, monthly's and more

The procedure  

Please send your resume and cover letter via the link provided. If you have any questions, please don’t hesitate to contact our HR Department at +31 (0) 20 488 9696.